Returns & Refund Policy

EXCHANGE/ REFUND AND RETURN POLICY

 

Cancel/Modify: Customizaholic believe that we provide our customers with ample information to make an informed purchase. If you have to cancel/modify the order you can do it within 24 hours placing the order. We do not accept a cancellation/modify after 24 hours or once the order has been taken into the printing process.

If the item is not as described (this includes wrong color, design and wrong size, wrong style or poor quality),please provide proof that the item received is not as described and our team will resend replacement for you at no additional cost. And you can keep the item, as a token of apology for the mistake we made sending you the wrong items.

30 Day exchange/refund and return of goods

- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

- Within the first 30 days from the actual delivered date at your address, you are eligible for exchange our product if product don't match with our description on website or wrong with your order. 
The items qualified:
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Can only be exchanged/returned when it is purchased at full price.
  • Can be presented with Proof of purchase (Receipt and Image of Product, Packaging Box and Proof of delivery (if any)) MUST be presented to require Exchange/Refund or Return of Goods.
  • Can only be exchanged for the same price products
  • Refunded only when the item purchased is no longer in stock
  • Must be returned in intact condition and packaging
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please follow this instruction to Exchange/Refund or Return of Goods

1) Write your Exchange/Refund or Return Request Email with information of email and order number to initiate a return or exchange. Please use the email address associated with your order. Please email us at support@customizaholic.com to explain your issue with evidences including images and unboxing video at the time of product arrival.
2) If your Exchange/ Refund or Return requirement is eligible with our policy, we will send you an email to notify you of the approval or rejection of your requirement.

Shipping: If you have to return Goods. Please send the box of Goods to our warehouse address at: 

  • 14997 SW Tualatin-Sherwood Rd #107 Sherwood, OR 97140-7124

3) Place all items you are returning back in the original packaging along with the invoice. Items must be unworn, unwashed, with the original tags attached.
4) Please be informed that you have to pay the return shipping fee. No pre-paid shipping label.
5) Drop the package off at your local USPS or place it in your mailbox for pickup by the USPS to ship the package back to us.
6) If you are exchanging, please contact with our Customer service at support@customizaholic.com to be assisted for the replacement and we will ship them as soon as possible!
7) No return & exchange after 30 days.

If you received a damaged/faulty item. Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item. You can keep it, give it away or donate for any organization. The only thing we need you to do is please Contact Us, tell your issue, attach a photo of the damaged item. If we can see in the photo it is damaged, we will send you a new item 100% free of charge ASAP

Exchange (If applicable)

- If the item is faulty due to an error on our own end, an exchange will be applicable. For personal hygiene and extra COVID-19 safety, other cases are not admitted for a replacement.
- Prepare all the evidences and proof of purchases (including images and unboxing video at the time of product arrival) and send them to our Customer Support team via support@customizaholic.com. Once your evidences and return are confirmed, replacement will be processed immediately.
- Please be informed that you do not have to pay the return shipping fee for exchange.

Refund (If applicable)

- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If the item is out of stock, a full refund (including product and shipping fee) will be applicable. 
- The refund will be made via the same payment method that as used for your initial purchase. You will receive the return confirmation via email once the return has been completed. If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process.